Privacy Policy

This privacy policy will explain how Carnegie Group Ltd uses the personal data we collect from you when you use our website.

Topics:

  • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we store your data?
  • Marketing
  • What are your data protection rights?
  • What are cookies?
  • How do we use cookies?
  • What types of cookies do we use?
  • How to manage your cookies
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us
  • How to contact the appropriate authorities

What data do we collect?

Carnegie Group Ltd collects the following data:

  • Personal identification information (Name, email address, phone number, etc.)

How do we collect your data?

You directly provide Carnegie Group Ltd with most of the data we collect. We collect data and process data when you:

  • Complete our online “contact us” enquiry form
  • Email us a request for an estimate
  • Telephone us to request an estimate and we complete our data capture sheet
  • Use or view our website via your browser’s cookies.

Carnegie Group Ltd may also receive your data indirectly from the following sources:

  • Our suppliers
  • Our call answering service

How will we use your data?

Carnegie Group Ltd collects your data so that we can:

  • Provide an estimate to your specification
  • Follow up on the estimate and revise if necessary
  • Process your order
  • Complete your project
  • If you confirm an order with us, you agree that, Carnegie Group Ltd will share your data with our partner companies so that they may service your order.

How do we store your data?

Carnegie Group Ltd securely stores your data at Astral Towers, Betts Way, Crawley, RH10 9XA. If we have provided an estimating service only, Carnegie Group Ltd will keep your details for a period of five years since our last communication before archiving. If we have provided a groundwork or building supply and installation service, Carnegie Group Ltd will keep your details indefinitely in order to respond to any follow up enquiries you may have.

Marketing

Carnegie Group Ltd would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop Carnegie Group Ltd from contacting you for marketing purposes.

What are your data protection rights?

Carnegie Group Ltd would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request Carnegie Group Ltd copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that Carnegie Group Ltd correct any information you believe is inaccurate. You also have the right to request Carnegie Group Ltd complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that Carnegie Group Ltd erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that Carnegie Group Ltd restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to Carnegie Group Ltd processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that Carnegie Group Ltd transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email info@carnegiegroup.co.uk, call us at 01959 572501 or write to us Carnegie Group Ltd, Astral Towers, Betts Way, Crawley, RH10 9XA.